Cancellation Policy
- Orders may be cancelled prior to dispatch by contacting us as soon as possible.
- Once an order has been dispatched, it cannot be cancelled and must instead be returned in accordance with our Returns Policy.
- Refunds for cancelled orders will be processed to the original payment method within 5–10 business days after approval.
- Any non-refundable payment processing fees charged by payment providers may be deducted where legally applicable.
- Special-order, customised or personalised products cannot be cancelled once procurement or manufacture has commenced.
